🧾 Eligibility for Refunds

Refunds may be issued under the following conditions:

Service Not Rendered: If a scheduled service was not performed due to fault or oversight on our part.
Incomplete or Unsatisfactory Service: If a significant portion of the agreed scope of work was not completed and our team was unable to resolve the issue within a reasonable timeframe.
Billing Errors: If duplicate payments or overcharges occurred through our system or third-party processors.

🚫 Refund Exclusions

Refunds will not be issued in the following cases:

Client Inaccessibility: If our team was unable to access the property due to locked doors, unsafe conditions, or lack of contact.
Late Cancellations or No-Shows: If the client cancels with less than 24 hours’ notice or fails to be present for the scheduled service.
Change of Mind: If the client decides to cancel after the service has commenced or is completed.
Subjective Preferences: Dissatisfaction based on personal preferences not communicated prior to service (e.g., scent of cleaning products, arrangement of items).
Pre-Existing Damage: We are not responsible for damage that existed before our service.
Force Majeure: Events beyond our control such as natural disasters, power outages, or emergencies.

🔄 Re-Clean Before Refund

In most cases, Akratos Solutions reserves the right to offer a complimentary re-clean or service correction before issuing a monetary refund. If the issue persists after the re-clean, and it directly relates to our failure to meet the agreed scope, a refund may be considered.

📝 How to Request a Refund

All refund requests must be submitted in writing within 24 hours of the service date and include:

Client’s full name
Service address
Date and time of service
Description of the issue
Supporting evidence (photos, videos, or communication)

Requests can be sent to: 📧 support@akratos-solutions.com 📞 (555) 123-4567

💳 Processing Time

Approved refunds will be processed within 7–10 business days and issued to the original payment method.

⚖️ Legal Disclaimer

This policy does not override any consumer protection laws applicable in your region. Where local laws provide additional rights, those will take precedence.